ax88 Privacy Policy

1Who We Are

ax88 ("ax88", "we", "us", "our") operates the online casino and sports betting platform accessible at ax88.im and associated domains. ax88 acts as the data controller in respect of personal data collected from players and visitors to the ax88 platform.

This Privacy Policy applies to all personal data processed by ax88 in connection with the operation of the ax88 platform, including personal data collected during account registration, account use, payment processing, customer support interactions and visits to the ax88 website. For the avoidance of doubt, this policy applies to all players accessing ax88 from Pakistan, including those in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad and all other cities and regions.

By accessing the ax88 platform or creating an ax88 account, you acknowledge that you have read and understood this Privacy Policy and consent to the data processing activities described herein.

2Personal Data We Collect

ax88 collects personal data in the following categories:

• Registration Data: Full name, Pakistani mobile number, date of birth, and any other information provided during account creation.
• Identity Verification Data: Government-issued identification documents (such as CNIC), proof of address and any other KYC documentation submitted to ax88 in response to verification requests.
• Financial Data: Payment method details including JazzCash account numbers, Easypaisa account numbers, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah) and transaction records. ax88 does not store full bank card numbers on its own systems.
• Account Activity Data: Login records, betting history, game session data, bonus usage and account balance information.
• Technical Data: IP address, device type, browser type, operating system, referring URL and session duration collected automatically when you access ax88.
• Communications Data: Records of your communications with ax88 support via live chat, email or any other channel.

3How We Use Your Personal Data

ax88 uses the personal data it collects for the following purposes:

• To create and administer your ax88 account and provide the services you have requested.
• To process deposits and withdrawals via your chosen PKR payment method, including JazzCash and Easypaisa.
• To verify your identity and age in accordance with ax88's KYC obligations and applicable laws.
• To detect and prevent fraud, cheating, money laundering and other prohibited conduct on the platform.
• To operate the ax88 responsible gaming programme, including monitoring for indicators of problem gambling behaviour and enforcing self-exclusion requests.
• To communicate with you regarding your ax88 account, including transaction confirmations, security alerts and customer support responses.
• To send you promotional communications about ax88 offers, bonuses and new products, where you have given your consent to receive such communications or where ax88 has a legitimate interest in doing so.
• To comply with ax88's legal and regulatory obligations.
• To improve the ax88 platform and user experience through analysis of aggregate usage data.

4Legal Basis for Processing

ax88 processes your personal data on the following legal bases:

• Contract Performance: Processing necessary to perform the contract between ax88 and you – principally the operation of your ax88 account and processing of your transactions.
• Legal Obligation: Processing required to comply with applicable anti-money laundering laws, age verification requirements and other legal obligations to which ax88 is subject.
• Legitimate Interests: Processing carried out in pursuit of ax88's legitimate business interests, including fraud prevention, platform security and direct marketing to existing customers, where those interests are not overridden by your data protection rights.
• Consent: Processing based on your express consent, including the sending of marketing communications where you have opted in to receive them. You may withdraw consent at any time by contacting ax88 support.

5Sharing Your Personal Data

ax88 does not sell your personal data to any third party. ax88 may share your personal data with the following categories of recipients only to the extent necessary and with appropriate contractual protections in place:

• Payment Processors: JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) require transaction data to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers may receive identity documents to facilitate age and identity verification.
• Game Content Providers: Game providers may receive anonymised session data necessary for game delivery and technical support.
• Fraud Prevention Services: ax88 uses third-party fraud detection tools that may process technical and transactional data.
• Regulatory Authorities: ax88 may be required to disclose personal data to competent authorities in response to lawful requests, court orders or regulatory obligations.

All third-party recipients of personal data are required by contract to handle such data securely, to use it only for the specified purpose and to comply with applicable data protection standards.

6Cookies & Tracking Technologies

ax88 uses cookies and similar tracking technologies on its platform. Cookies are small data files placed on your device that help ax88 operate the platform correctly and improve user experience.

ax88 uses the following types of cookies:

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in to your ax88 account during a session.
• Functional Cookies: Remember your preferences and settings, such as language and display preferences, to personalise your ax88 experience.
• Analytics Cookies: Help ax88 understand how players interact with the platform so we can identify improvements. These use aggregate, anonymised data.

You can control cookie settings through your browser. Disabling strictly necessary cookies will impair the functionality of the ax88 platform. ax88 does not use cookies to serve targeted advertising from third-party ad networks.

7Data Security

ax88 employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration and destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and ax88 servers.
• Encryption of sensitive data fields at rest in ax88 databases.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Two-factor authentication requirements for ax88 employee access to administrative systems.
• Regular security assessments and penetration testing of ax88 infrastructure.
• Formal incident response procedures for managing and notifying data security events.

Notwithstanding these measures, no internet transmission is completely secure. You are responsible for keeping your ax88 login credentials confidential and for logging out of your ax88 account after each session, particularly when using shared or public devices.

8Data Retention

ax88 retains personal data for the following periods:

• Account Data: Retained for the duration of your active ax88 account and for a period of at least five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five years from the date of the transaction.
• KYC Documents: Identity verification documents are retained for a minimum of five years from the date of submission or account closure, whichever is later.
• Support Communications: Records of support interactions are retained for three years from the date of the interaction.
• Technical & Log Data: Server log files and technical data are retained for up to 12 months from collection.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with ax88's data disposal procedures.

9Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by ax88:

• Right of Access: You may request a copy of the personal data ax88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where ax88 no longer has a legal basis for retaining it, subject to ax88's legal retention obligations.
• Right to Restriction: You may request that ax88 restrict processing of your data in certain circumstances.
• Right to Object: You may object to ax88 processing your data on the basis of legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact ax88 support. ax88 will respond to verified requests within 30 days. ax88 may need to verify your identity before processing a data rights request.

10Children and Minors

ax88 strictly prohibits use of its platform by anyone under the age of 18. ax88 does not knowingly collect personal data from individuals under 18 years of age. If ax88 becomes aware that personal data has been collected from an underage individual, that data will be deleted and the associated account closed immediately.

If you believe a minor has created an ax88 account, please contact ax88 support immediately so that appropriate action can be taken. Parents and guardians are encouraged to use parental controls and device monitoring to prevent underage access to gambling platforms.

11International Data Transfers

ax88's operations involve the transfer of personal data to servers and service providers located in jurisdictions outside Pakistan. Where such transfers occur, ax88 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that which applies within Pakistan.

These safeguards may include contractual clauses requiring the recipient to protect data in accordance with applicable data protection standards, or reliance on adequacy determinations where the destination jurisdiction provides comparable data protection levels.

12Changes to This Privacy Policy

ax88 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via their ax88 account mobile number and/or by prominent notice on the ax88 platform prior to the change taking effect.

The date at the top of this Privacy Policy indicates when it was last updated. Continued use of the ax88 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, you should cease using ax88 and contact support to request account closure.

13Contact Us

For any questions, concerns or requests relating to this Privacy Policy or the personal data ax88 holds about you, please contact ax88 support via the live chat function on the platform or by using the email address displayed in the ax88 website footer. ax88 aims to respond to all privacy-related enquiries within 5 business days of receipt.

ax88 is committed to resolving privacy concerns promptly and fairly. If you are not satisfied with ax88's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.